Custom Order Taking,
Perfected by AI

Every detail captured, nothing missed

When Every Order Is Unique

Custom configurations, bespoke specifications, tailored requirements—these orders demand careful clarification across industries. Static forms can't capture complexity, and manual intake creates transcription errors and missed details.

42%

of custom orders require follow-up clarification

18 min

average time spent per complex order intake

23%

of order errors trace back to miscommunication

Meet Your Order Specialist: Scribes

Scribes host guided conversations that walk customers through requirements, capture specifications, confirm details, and package structured order information for your team—without requiring a staff member on every interaction.

A scribe facilitating custom order taking

Conversational Order Flow

Guide customers through configurations, options, requirements, timing, and special requests in natural dialogue that adapts to their needs.

Complete Specification Capture

Collect dimensions, quantities, materials, delivery requirements, technical specifications, and context without missing critical details.

Order-Ready Output

Generate structured order summaries with all specifications, pricing, timeline, and special requirements—ready for fulfillment without re-entry.

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Intelligence Throughout the Order Journey

Scribes provide context-aware guidance, check availability, surface options, and escalate edge cases—so every customer gets expert-level service.

Smart Option Navigation

Present available configurations, materials, packages, and options based on inventory, pricing tiers, and customer requirements.

Specification Validation

Verify timing feasibility, technical compatibility, regulatory requirements, and production constraints before confirming orders.

Visual Reference Support

Accept reference photos, technical drawings, specification sheets, or example files and extract relevant details for the order.

Human Escalation

Flag complex requests, unusual specifications, or ambiguous requirements for staff review before confirmation.

Built for Custom Operations Across Industries

Industrial Manufacturing

Capture material specifications, dimensions, tolerances, quantity requirements, delivery schedules, certifications, and custom finishing options.

Retail & E-commerce

Collect customization preferences, sizing details, color options, engraving specifications, packaging choices, and delivery preferences.

Insurance Quotes

Gather coverage requirements, risk factors, asset details, policy preferences, payment terms, and beneficiary information.

Professional Services

Understand project scope, timeline requirements, resource needs, deliverable expectations, budget constraints, and special provisions.

Commercial Real Estate

Document space requirements, tenant improvements, lease terms, zoning needs, amenity preferences, and move-in timelines.

Custom Products & Services

Capture design specifications, feature requirements, material choices, production timelines, quality standards, and delivery logistics.

Seamless Order Processing

Once orders are captured, Scribes can trigger confirmations, send receipts, notify fulfillment teams, and track order status—connecting intake to fulfillment without manual coordination.

Automated order confirmations with specification summaries

Real-time notifications to production teams

Delivery scheduling and timeline coordination

Customer communications at key order milestones

Structured order data for analytics and insights

API integration with existing order management systems

Give Every Custom Order Expert Attention

Obelisk Scribes scale personalized order taking across manufacturing, retail, professional services, and specialty operations—without sacrificing quality or adding staff.

Deploy quickly. Works alongside your existing order systems.

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