Support Operations,
Intelligently Automated
From ticket chaos to structured workflows in seconds
The Support Ticket Bottleneck
Support tickets arrive via email, chat, phone, and web forms—each with different formats and contexts. Your agents spend precious time reading, categorizing, and routing before they can actually help customers.
Meet Your Triage Assistant: Scribes
Scribes analyze incoming tickets, extract key information, classify issues, retrieve account history, and route to the right team—before your agents even see them.
Intelligent Triage
Automatically classify tickets by issue type, urgency, product area, and required expertise—routing each to the right specialist instantly.
Context Enrichment
Pull account history, past tickets, order details, and relevant documentation so agents have complete context before responding.
Knowledge Retrieval
Search internal documentation, resolution playbooks, and past similar cases to surface relevant solutions and troubleshooting steps.
Orchestrate Your Entire Support Flow
Handle every support workflow with intelligent automation that scales with your team.
Your Support Team Deserves Better Tools
Stop burning talent on ticket admin. Let Obelisk handle the triage and routing while your agents focus on solving customer problems.
Simple pricing. No setup fees, no minimums.