Revenue Cycle Management,
Document-Speed Throughput

Turn paper EOBs, denials, and payer correspondence into structured, actionable data

The Document Processing Bottleneck

RCM teams still handle massive volumes of paper EOBs, faxed correspondence, denial letters, and payer portals by hand. Every document that sits in the queue delays cash posting, appeals, and reconciliation.

40%

of inbound hospital documents arrive by fax

18 days

average time from denial to appeal submission

$8.60

cost to manually process each paper EOB

Meet Your Virtual Back Office: Scribes

Scribes ingest faxes, scans, emails, and portal downloads—classifying document types, extracting payment details and denial codes, and routing exceptions to your work queues automatically.

A scribe coordinating RCM document workflows

Document Classification

Drop EOBs, denial letters, PA notices, medical records requests, and payer correspondence—Scribes automatically classify, index, and attach to the correct account or claim.

Payment Data Extraction

Lift payer ID, claim/line numbers, billed/allowed/paid amounts, patient responsibility, CARC/RARC codes, and takebacks into structured records ready for your PM system.

Exception & Denial Routing

Scribes read denial letters, map to root cause, and create the right follow-up action: attach records, trigger corrected claims, or queue for appeal with all context intact.

Request Demo See It In Action

Beyond Document Capture: Full Cycle Coverage

Scribes extend your billing team's capacity across the entire document lifecycle—from fax to posted cash to appeal draft.

Multi-Format Ingestion

Process paper EOBs, faxed 835s, denial letters, PA decisions, medical records requests, and payer emails through a single intake point.

Line-Level Detail Capture

Extract claim and line item mappings with precision, including adjustment codes, remark codes, interest, and contractual write-offs for accurate posting.

Smart Exception Handling

Flag zero-pays, takebacks, underpayments, and missing data for human review with full context and suggested next actions already prepared.

Workers' Comp & Auto Handling

Manage document-intensive non-standard payer workflows—track correspondence, capture status updates, and maintain complete documentation trails.

Correspondence Structuring

Turn free-form payer letters into actionable tasks with denial reasons, policy references, and documentation requirements extracted and organized.

Audit-ready Records

Maintain complete document chains with timestamps, extracted data, and action history for payer audits, compliance reviews, and internal QA.

How RCM Teams Use Obelisk

Define Document Types & Data Schema

Set up entry types for EOBs, denials, payment details, and correspondence. Define the fields you need: payer name, claim ID, amounts, codes, dates, patient responsibility.

Configure Document Processing Scribes

Create Scribes trained on your document formats and business rules. Provide examples of good extractions and instructions for handling edge cases.

Route Inbound Documents

Send faxes, scans, and emails to Obelisk via API, email forwarding, or file upload. Scribes immediately classify and begin extraction.

Review & Post Structured Data

Extracted payment records flow to your billing team with all line-item details ready. Exceptions are flagged with context for rapid resolution.

Export to PM/EHR Systems

Push structured data to your practice management or EHR system via API or batch export for posting, reconciliation, and downstream workflows.

Clear Your Document Backlog

Obelisk Scribes act like an always-on document processing team—turning paper, faxes, and correspondence into clean, structured records while your billing staff focuses on exceptions and strategic follow-up.

Deploy quickly. Built for high-volume RCM operations.

Request Demo